Configuration Guides

Radar

• Why didn't Radar send an inquiry email?

User and User Group Management

• Workaround for Address-on-the-fly Support
• User Management
• Adding a User Alias
• LDAP Directory Sync

Inbound and Outbound Filtering (CloudFilter & SafeSend)

• ★ SPF Records - Adding Mailprotector IP ranges for Outbound Email Relay
• How to Whitelist IP Addresses using Message Rules
• Default settings for spam tolerance and scoring sensitivity
• Configure outbound relay from Sherweb hosted Exchange
• Conditional Bracket routing to bypass signature services
• Phishing Message Rules

See all 22 articles

Email Continuity (XtraMail)

• Why do I need XtraMail and how do I turn it on?
• XtraMail - Setting user passwords
• XtraMail Overview and Configuration

Email Encryption (Bracket)

• Bracket Share Overview
• Provision Bracket for Office 365 without changing MX records
• File Attachment Limits with Bracket Encrypted Emails
• Bracket Provisioning and Welcome Email

Email Archiving (SecureStore)

• Configure SecureStore Journaling with Microsoft Office 365
• Configure SecureStore Journaling with Exchange 2013/2016

Troubleshooting and How-To

• Excluding outbound mail to specific domains from routing through the Outbound Connector
• Autoresponder or Forwarding from CloudMail does not save
• Logs Are Not Showing Up in the Console
• Invalid Mailprotector Sender/Recipient
• POP3 Clients receiving Duplicate emails
• Invalid Mailprotector Sender/Recipient

See all 9 articles

Console, Settings and Reference Information

• Filtering overview
• New Console Overview - Custom Branding
• Allow KnowBe4 Phishing Simulation Emails
• Secure Console Sign In Via Email
• IP Addresses for Mail Delivery, Directory Sync, and POP3/LDAP Authentication
• POP3 or IMAP Explanation and troubleshooting

See all 13 articles