Autoresponder or Forwarding from CloudMail Does Not Save

Description

A CloudMail user enables the Autoresponder but receives an error of "Saving settings has failed" when saving. Or, the auto-response message does not send after receiving an incoming email.

This can be resolved via the Console with the steps below.

Applies To:

CloudMail

For more information about the autoresponder function, see Configuring the CloudMail Autoresponder. For the forward function, see Configuring CloudMail Forwarding.

Resolution

  1. Navigate to the main overview page for the user who is impacted by this issue.
  2. Click the "···" Edit button in the top right corner of the page.

    Edit User in Mailprotector Console.png

  3. Scroll down to CloudMail forwarding then click Add to add a new forwarding address.

    Add a forwarding address.png

  4. Enter a temporary forwarding address.
  5. Immediately delete the newly created forwarding address using the trash can icon.

    Delete forwarding address.png

  6. Resave any auto-responder or forwarding rules that previously failed.

Updated

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