CloudMail Email Client Configuration

Options for connecting email clients to CloudMail

In most cases, Mailprotector recommends connecting email clients via secure IMAP. IMAP connections leave email data on the server, allowing a user's devices to synchronize emails' read and unread status.

Manually connecting email clients to CloudMail is the most common method.

Manual Configuration Settings

Manually connecting via IMAP

Use the information below to configure the email client.

Incoming Mail (IMAP)
Server Address imap.cloudmail.email
Connection Encryption SSL (required)
Port Number 993

 

Outgoing Mail (SMTP)
Server Address smtp.cloudmail.email
Connection Encryption TLS or STARTTLS (required)
Port Number 587
Use the same username and password for outgoing authentication that is used for incoming mail.

 

Manually connecting via POP3

Use the information below to configure the email client.

Incoming Mail (POP3)
Server Address pop.cloudmail.email
Connection Encryption SSL (required)
Port Number 995

 

Outgoing Mail (SMTP)
Server Address smtp.cloudmail.email
Connection Encryption TLS or STARTTLS (required)
Port Number 587
Use the same username and password for outgoing authentication that is used for incoming mail.

 

Autodiscover Configuration Settings

Autodiscover allows a user to configure email accounts by entering their email address and password. The remaining configuration is handled automatically. Mailprotector publishes the Autodiscover XML information; however, very few email clients support auto-configuration of IMAP and POP3 via the Autodiscover process.

The Autodiscover process is an option if the email client supports checking SRV records from the domain's DNS settings. If you need assistance in configuring your domain's SRV record, please reference Configuring an SRV Record.

WARNING: The following email clients do not support the Autodiscover feature with CloudMail:
Microsoft Outlook 2016, 2019
Microsoft Outlook for Office 365
Microsoft Outlook for Mac
Microsoft Outlook App for mobile devices
Mozilla Thunderbird
Any native mobile email clients (Apple iOS Mail, Android Email)

Specific Email Client Configurations


 

Have more questions? Submit a request

Comments