Description
XtraMail is an email continuity product that Mailprotector offers to ensure users' email communication doesn't suffer if equipment or service goes down.
XtraMail is a 30-day snapshot of all the emails that have come through Mailprotector. XtraMail is a point-forward solution, and it is in place to help businesses stay up and running if email through other services goes down.
We offer XtraMail because we know, as previous and current providers, that to fix a problem, you have to first help your users. XtraMail is that quick fix for your users to keep working while you fix the underlying issues with their other products!
When XtraMail should be used
XtraMail can be used before a disaster to ensure that there is a Disaster Recovery solution for your users. This gives your users and you peace of mind that there is another system for email to function when things go wrong.
XtraMail is also good in the event of a disaster, even if it wasn't enabled beforehand. The moment that XtraMail is enabled, we will begin copying emails from that point forward into the XtraMail portal.
This allows IT providers to resolve issues while users can continue working without interruption.
How to Enable XtraMail
- Navigate to the Mailprotector Console.
- Navigate to the domain where you'd like to enable XtraMail.
- From the Overview tab of that domain select the Products tab or Manage next to Products.
- Select XtraMail Email Continuity and click on Update Products.
Once the product is enabled, each user will need a password to access their XtraMail portal. Below are the directions on how to mass update passwords for users.
Written directions for mass password updating:
- From the domain you're setting up, navigate to the Users tab.
- Select the checkbox at the top of the list to select all the users on that page. If there are more than 50 users under the domain, select the "Select all" button that will appear.
- Select the Key icon to open up the password reset window.
- Input the desired password or automatically generate a password for your users. If the users want to set their own password, they can log in using the temporary one set here and then change their password to something more secure in their profile.
Video Directions:
Common Questions
Can Mailprotector provide more than 30 days of email in Xtramail?
Mailprotector can only store up to 30 days of email using XtraMail. If you would like more storage, our archiving solution, SecureStore, provides up to unlimited storage.
Is Mailprotector always storing 30 days of email?
XtraMail is a point-forward solution. This means that we won't start storing email on XtraMail until the product is turned on. If you don't have XtraMail enabled, we won't store full emails in the system, only log data.
Does XtraMail extend my log data to 30 days?
The Console's Logs section is separate from the XtraMail portal. This means that the log data in the Console's Logs section will still only contain 14 days' worth of data regardless of any other solution that's enabled.
Why can't I access XtraMail for my Mailing Lists?
XtraMail only copies emails over for User accounts and Discovered User accounts. If the "User Type" is a non-billable user in the Console, an XtraMail account will not be available for that account.
How do I get my Sent Items into my mailbox now that things are fixed?
After things are fixed, you can log into XtraMail and email yourself your sent items. There isn't any synchronization with O365, G-Suite, or an Exchange server.
TIP: When an email system goes down, go into the Mail Flow section of the Console and pause email by disabling Inbound mail delivery. This will result in Mailprotector holding your email for up to 14 days, and XtraMail will continue to function normally so your users can keep working!
Getting Help
For assistance with this article, please contact the Partner Success Team.
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