Overview

Email continuity allows users to continue communicating with their email address despite their primary email service being unavailable. XtraMail provides a rolling 30-day copy of messages that enable users to see the most recent messages and continue conversations important to their work.

Another benefit to XtraMail's email continuity is the ability to get or forward an accidentally deleted message. Human error is often the reason an email goes missing. Confirming an email was sent or received through the logs and knowing it will be in the continuity service is additional peace of mind.

IMPORTANT: XtraMail is not an email backup solution. Email continuity is designed to show the most recent 30-days of emails and allow a user to continue communicating. Email continuity does not synchronize or backup a mailbox's messages, folders, contacts, or calendars.

Usage and Configuration

Enabling the XtraMail Product

Please read Why do I need XtraMail and how do I turn it on? for details on enabling the product in the Mailprotector Console.

Webmail Access

XtraMail's webmail interface is at https://webmail.xtramail.email

Access requires a user's Mailprotector account to have the XtraMail service and a password set on the address in the Mailprotector Console. Please read XtraMail - Setting user passwords for details.

Email Client Access via IMAP

Suppose a user prefers to use an email client (instead of or in addition to the webmail interface). In that case, you may configure Microsoft Outlook, smartphones, or other devices with an IMAP connection. Similar to the webmail access above, the email address must have XtraMail enabled and a password set.

Use the information below to configure the email client.

Incoming Mail (IMAP)
Server Address	imap.xtramail.email
Connection Encryption	SSL (required)
Port Number	993

 

Outgoing Mail (SMTP)
Server Address	smtp.cloudmail.email
Connection Encryption	TLS or STARTTLS (required)
Port Number	587
Use the same username and password for outgoing authentication that is used for incoming mail.

 

See the attached PDF for a full description.