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Basic knowledge and understanding for provisioning a domain and how to work with Mailprotector Support.
Login and Support
Implementing and managing services with Microsoft Office 365 (O365) tenant domains.
Google Workspace (G-Suite)
Implementing and managing services with Google Workspace (formerly G-Suite) hosted domains.
Documentation and screenshots that explain the end-users' experience with the Console. Use these articles and assets to prepare and educate your clients on interacting with CloudFilter.
New Console Overview
Message Review Notifications
FAQ (Frequently Asked Questions)
This section will go over our most commonly asked questions when setting up and utilizing the various products.
In-depth guides on configuration options of the various Mailprotector services.
User and User Group Management
Inbound and Outbound Filtering (CloudFilter & SafeSend)
Email Continuity (XtraMail)
Email Encryption (Bracket)
Email Archiving (SecureStore)
Hosted Exchange Mailboxes (Exchange+)
Troubleshooting and How-To
Console, Settings and Reference Information
Administration Reference Guides
Various guides for managing partner and customer accounts, domain management details, and integrating with PSA solutions.
Managing Your Partner and Customer Accounts
Advanced Domain Management in the Console
Integrating with Your PSA
DNS Records Administration
Using Your Email Services
Managing Spam and Your Email Quarantine
Email Encryption with Bracket
Connect and Use Your CloudMail Mailbox
Connect and Use Your Exchange+ Mailbox
Hosted Mailbox Administration
Provisioning, managing, and troubleshooting Mailprotector's hosted POP3/IMAP and Exchange mailbox solutions.
Exchange+ and CloudMail - Overview and Provisioning
Exchange+ Mailboxes (2016 Platform)
Exchange+ Mailboxes (2013 Platform)
News, release notes, and references to terms of service, privacy, and compliance information.
News and Announcements
Tips and Tricks
Educational and informational articles about email related topics. Technical knowledge regarding DNS, email headers, and spam. Higher-level coverage of email security, continuity, and discussing email concerns with clients.
The Role of DNS - MX, SPF, and SRV Records
All About Spam - Spoofing, Phishing, and Rich Foreign Royalty
Security, Continuity, and Discussing Email with Your Clients
Support Agents Only
Knowledgebase articles for Mailprotector agents only. Information is either sensitive or shared with partners on a case by case basis.
Deprecated Articles - Last Review Before Deletion