Welcome to the Help Center

Categories

  • Getting Started

    Getting Started

    Basic knowledge and understanding for provisioning a domain and how to work with Mailprotector Support.

  • Shield

    Shield

    The patented integration of gateway and API email protection, privacy, and productivity solutions for Microsoft 365 domains.

  • Office 365

    Office 365

    Implementing and managing services with Microsoft Office 365 (O365) tenant domains.

  • Google Workspace (G-Suite)

    Google Workspace (G-Suite)

    Implementing and managing services with Google Workspace (formerly G-Suite) hosted domains.

  • End-User Experience

    End-User Experience

    Documentation and screenshots that explain the end-users' experience with the Console. Use these articles and assets to prepare and educate your clients on interacting with CloudFilter.

  • FAQ (Frequently Asked Questions)

    FAQ (Frequently Asked Questions)

    This section will go over our most commonly asked questions when setting up and utilizing the various products.

  • Configuration Guides

    Configuration Guides

    In-depth guides on configuration options of the various Mailprotector services.

  • Administration Reference Guides

    Administration Reference Guides

    Various guides for managing partner and customer accounts, domain management details, and integrating with PSA solutions.

  • Hosted CloudMail Mailbox Administration

    Hosted CloudMail Mailbox Administration

    Provisioning, managing, and troubleshooting Mailprotector's hosted POP3/IMAP mailbox solution.

  • Additional Information

    Additional Information

    News, release notes, and references to terms of service, privacy, and compliance information.

  • Email University

    Email University

    Educational and informational articles about email related topics. Technical knowledge regarding DNS, email headers, and spam. Higher-level coverage of email security, continuity, and discussing email concerns with clients.

  • Support Agents Only

    Support Agents Only

    Knowledgebase articles for Mailprotector agents only. Information is either sensitive or shared with partners on a case by case basis.