Description
Shield Ctrl is the administrative control side of Shield, built directly into the product interface. It allows you to manage your organizations, adjust risk levels, add or remove products, and easily respond to users' requests to verify whether an email is safe.
Ctrl Pages
There are three distinct Ctrl pages. The first is the landing page for selecting the organization you wish to administer or for viewing partner organization mail flow via Spotlight. The second page is the partner's organization page. The third is the customer organization page for performing actions to a specific customer.
Ctrl Options
>_
Clicking on >_ in the upper-left corner returns the user to their Reseller-level Ctrl page.
Organizations
Shield Admins can click in the upper-left corner of Ctrl to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Breadcrumbs
Shield Admins will see their Provider in the upper left corner, and then will see any Customer or User they drill down to. Each breadcrumb is clickable for quick navigation.
Product Requests
All outstanding requests for Bracket and Shield Pro for the organization are viewable here.
Veto Requests
All outstanding veto requests for the organization are viewable here.
Ctrl Mode
Shield Admins can toggle Ctrl on or off. When off, they are brought to their user page to perform actions on their messages and accounts.
User Menu
Click on your initials in the upper-right corner to view a menu for Your Profile, Security, Risk Levels, HUD Glossary, Help Center, System Status, Contact Support, Sign Out, and Add Account.
Activation Status
When an organization is first deployed in Shield, it can take up to 24 hours for all users to fully onboard with their personalized trust network built. Shield provides the Activation Status to inform how many users have been fully onboarded. This option is present during initial onboarding and is removed after the domain's onboarding reaches 100%.
You're in >_Ctrl of # Organizations
Shield Admins can click on this to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Graph
You can see a graph of all low, moderate, and high-risk threats caught in the last seven days for the entire organization. Clicking the > arrow leads to sorted and saved statistics. Both graphs can be changed to display seven or thirty days of information.
Find Email with Spotlight
Shield Admins can view Spotlight information for all their customer organizations or a single organization. They can also use search recipes to find messages matching specific criteria.
Add or Remove Products
Add or remove Bracket or Shield Pro to any user in the organization.
Workflows
Smart, customizable email traffic control.
Workflow Templates
Custom templates to optimize your email control.
Manage Access to This Organization
Update Shield Admin access and veto access to this organization.
Manage Customers
Shield Admins can click on this to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Manage Request Notifications
Choose which access users for this organization get Veto or Product user requests.
Adjust Risk Levels
Adjust risk level defaults for the entire organization.
Risk levels set at the user level will supersede these defaults.
Manage Trusted Regions
Trust or block messages from specific regions or countries.
View Health
View the onboarding status of each user in this organization.
Configure Bracket
Configure Bracket email encryption for Mailprotector.
View Users
View all users within the organization.
View Groups
View groups configured in the Microsoft 365 tenant.
View Domains
View all domains associated with the organization and which domain is the Primary domain in Shield.
Configure Preferences
Details imported from Microsoft, plus Shield-specific preferences. This shows the organization's name as it is imported from Microsoft 365 and provides the option to show or hide the Shield Pro features from users who are not yet on Shield Pro. An option to rename the Display Name for the organization is also offered.
Recent Activity
See what changes users and Shield Admins have made within the organization.
Related to
Updated