Organizations

Description

Parent-level Shield Admins are able to view all customer organizations of the parent organization as well as add new customer organizations.

Access Organizations

There are three ways to view organizations belonging to the parent organization from Shield Ctrl:

1. Click on the Organization icon
   A menu will appear displaying the partner organizations the Shield Admin has access to. Shield superusers and administrators will also be offered a New Organization button to begin the process of onboarding a customer.
2. Click on the You're in >_Ctrl of # Organization(s)
   The Organizations page will display all customers for the partner the Shield Admin has access to, and offer a New Organization button to begin onboarding a customer.
3. Click on Manage Customers from your Partner page.
4. As above, the Organizations page will appear.
5.  

The parent organization is noted in yellow, while all customer organizations under the parent organization are displayed in grey. Any organizations pending activation or deactivation are also displayed.

Create a New Organization

Clicking on New Organization will begin the Shield organization setup process. 

Only the Not-for-Resale (NFR) partner domain should be added to the Mailprotector Console before beginning the Shield onboarding process. All new customers should be added to Shield via New Organization in Shield Ctrl.

Updated October 16, 2025 16:07