View Health

From Shield Control, click on Details during a Deployment or on View Health after an organization is fully onboarded to see each user's status.

View Health - Details.png

For any users who failed to onboard, you can click Retry.

View Health - Retry.png

One reason some users fail to onboard is that their Microsoft rule file size exceeds its own quota. To resolve this issue, use details from the article Resolve Shield Mailbox Sync Issues Caused by Exceeding Rules Quota in Exchange Online before attempting to Retry deployment to the user.

After the deployment is completed, the banner on the Shield Control page will disappear, but the View Health button will remain.

Getting Help

If you need assistance with the Shield's View Health feature, please contact the Partner Success team.

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