Description
Shield Control is the administrative side of Shield, built directly into the product interface. It allows you to manage your organizations, adjust risk levels, add or remove products, and easily respond to users' requests to verify whether an email is safe.
Control Options
Shield
Clicking on Shield in the upper-left corner returns the user to their Reseller-level Control page.
Organizations
Shield Admins can click Organizations in the upper-left corner of Control to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Manage Organizations
Shield Admins can click this button to view all active, pending, or deactivated customer organizations. Onboarding a new organization to Shield is also performed here.
Product Requests
All outstanding requests for Bracket and Shield Pro for the organization are viewable here.
Veto Requests
All outstanding veto requests for the organization are viewable here.
Toggle Control
Shield Admins can toggle Control on or off. When off, they are brought to their user page to perform actions on their messages and accounts.
User Menu
Click on your initials in the upper-right corner to view a menu for Your Profile, Security, Risk Levels, HUD Glossary, Help Center, System Status, Contact Support, Sign Out, and Add Account.
Activation Status
When an organization is first deployed in Shield, it can take up to 24 hours for all users to be fully onboarded with their personalized trust network built. Shield provides the Activation Status to inform how many users have been fully onboarded. This option is present during initial onboarding and is removed after the domain's onboarding reaches 100%.
You're in >_Ctrl of # Organizations
Shield Admins can click on this to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Overview
See a graph of all low, moderate, and high-risk threats caught in the last 7 days for the entire organization. Clicking the > arrow leads to sorted and saved statistics. Both graphs can be changed to display 7 or 30 days of information.
Find Email with Spotlight
Shield Admins can view Spotlight information for all their customer organizations or a single organization. They can also use search recipes to find messages matching specific criteria.
Add or Remove Products
Add or remove Bracket or Shield Pro to any user in the organization.
Manage Access to This Org
Update Shield Admin access and veto access to this organization.
Adjust Risk Levels
Adjust risk level defaults for the entire organization.
Risk levels set at the user level will supersede these defaults.
View Health
View the onboarding status of each user in this organization.
Configure Bracket
Configure Bracket email encryption for Mailprotector.
View Users
View all users within the organization.
View Groups
View groups configured in the Microsoft 365 tenant.
View Domains
View all domains associated with the organization and which domain is the Primary domain in Shield.
Recent Activity
See what changes users and Shield Admins have made within the organization.
Getting Help
If you need assistance with Shield Control, please contact the Partner Success team.
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