Description
Shield Ctrl is the administrative control side of Shield, built directly into the product interface. It allows Shield Admins to manage organizations, adjust risk levels, add or remove products, and easily respond to users' requests to verify whether an email is safe.
Ctrl Pages
There are three distinct Ctrl pages. The first is the landing page for selecting the organization you wish to administer or for viewing partner organization mail flow via Spotlight. The second page is the partner's organization page. The third is the customer organization page for performing actions on a specific customer.
Ctrl Options
Blueprints
Reusable settings Shield Admins assign to organizations and their users.
Bracket
Configure Bracket email encryption for Mailprotector.
Breadcrumbs
Shield Admins will see their Provider in the upper left corner, and then will see any Customer or User they drill down to. Each breadcrumb is clickable for quick navigation.
>_ Ctrl
Clicking on >_ in the upper-left corner returns the user to their Reseller-level Ctrl page.
Ctrl Mode
Shield Admins can toggle Ctrl on or off. When off, they are brought to their user page to perform actions on their messages and accounts.
Deployments
Run new deployments for the current Shield organization and review their history.
Use Organizations to add new organizations to Shield.
Domains
View all domains associated with the organization and which domain is the Primary domain in Shield.
Graph
You can see a graph of all low, moderate, and high-risk threats caught in the last seven days for the entire organization. Clicking the > arrow leads to sorted and saved statistics. Both graphs can be changed to display seven or thirty days of information.
Groups
View groups configured in the Microsoft 365 tenant.
Health
View the onboarding status of each user in this organization.
Home
Return to the top level for the Shield Admin.
Jumper
Jump to an organization, domain, or user. Starred items appear as choices to select. Navigation hotkeys are listed.
Manage Access
Update Shield Admin access and veto access to this organization.
Manage Your # Organizations
Shield Admins can click on this to view a list of the customer organizations they have access to administer. This is also where they can onboard a new organization to Shield.
Organizations
All organizations the Shield Admin has access to.
Overview
The main page.
Product Requests
All outstanding requests for Bracket and Shield Pro for the organization are viewable here.
Products
Add or remove Bracket or Shield Pro to any user in the organization.
Recent Activity
See what changes users and Shield Admins have made within the organization.
Request Notifications
Choose which access users for this organization get Veto or Product user requests.
Risk Levels
Adjust risk level defaults for the entire organization.
Risk levels set at the user level will supersede these defaults.
Settings
Details imported from Microsoft, plus Shield-specific preferences. This shows the organization's name as it is imported from Microsoft 365 and provides the option to show or hide the Shield Pro features from users who are not yet on Shield Pro. An option to rename the Display Name for the organization is also offered.
Sidebar
Hide or Display the left-hand sidebar.
Spotlight
Shield Admins can view Spotlight information for all their customer organizations or a single organization. They can also use search recipes to find messages matching specific criteria.
Switch Organization
Shield Admins click the chevron next to the organization name to choose from a list of both the parent organization and all customer organizations.
Trusted Regions
Trust or block messages from specific regions or countries.
User Menu
Click on your initials in the upper-right corner to view a menu for Your Profile, Security, Risk Levels, HUD Glossary, Welcome Guide, Help Center, System Status, What's New, Contact Support, Sign Out, and Add Account.
Users
View all users within the organization.
Veto Requests
All outstanding veto requests for the organization are viewable here.
Workflows
Smart, customizable email traffic control.
Workflow Templates
Custom templates to optimize your email control.
Related to
Updated