Description
Shield provides details in Spotlight, the message Heads-Up Display (HUD), and the message Timeline showing where a message has landed — in transit, in a folder within a user's mailbox, or in Jail within the Shield portal.
Shield Location Glossary
Hovering over a Location in Spotlight shows the action taken on a message and its current location in the user's mailbox. Below is a glossary of all icons used to show message actions and locations.
| Icon | Definition |
Delivery Action |
Trusted, Currently in [Folder] |
The contact is trusted, and the message is delivered to the user's Inbox. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location. | |
Bundled*, Currently in [Folder] |
The contact is trusted to deliver to the Bundled folder. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location within the mail client. | |
Bounced |
The message sent was bounced and not received by the intended recipient. See the message Timeline to review the reason for the bounce. | |
Delivered |
The inbound message is with Microsoft, but Microsoft has not released the message to the user. Check Microsoft Quarantine for the message. If it is not in Quarantine, perform a Message Trace to locate the message. Behaviors that cause an inbound Delivered status are found here. The outbound message was delivered to the recipient. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location within the mail client. No Trust Network Decision is made on messages as the user sends them. If the recipient(s) is/are a Shield user, a separate Location entry will be made available in the Shield portal. |
|
| Relayed | The message has been handed to Microsoft, and remains in transit while Microsoft completes its delivery and/or processing of the message. | |
| Discarded | The message was sent to an address that does not exist in the Shield organization, so the message was discarded, not delivered to any mailbox. | |
| In a non-system folder | The Shield recipient or their mail client moved the message to a folder that was created by the recipient. Hover over the message or view the X-ray to see the folder. | |
Undesignated |
Inbox: The contact has not yet been reviewed for a Trust Network Decision. If Focus Mode is enabled, the message is located under the Inbox's Other tab in the mail client. This contact will be added to the Email Security Briefing's New Sender count. Junk Email: No Trust Network Decision has been made for this contact. The decision made for this message was to deliver it to the Junk Email folder in the mail client. |
|
Silenced to Archive |
The Trust Network Decision for this contact is to Silence to the Archive folder in the mail client. | |
Silenced to Junk |
The Trust Network Decision for this contact is to Silence to the Junk Email folder in the mail client. | |
Silenced to Trash |
The Trust Network Decision for this contact is to Silence to the Deleted Items folder in the mail client. | |
Delivered to Jail |
Trusted or New Sender: This message was found to be Dangerous and was delivered directly to the Jail folder in the Shield Portal. Silenced Sender: The Trust Network Decision for this contact is to Silence to the Jail folder in the Shield Portal. The symbol appears blue when viewing the X-ray. |
*Bundler is a Shield Pro feature.
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