X-ray

Description

X-ray provides a comprehensive look inside of each message sent or received. A unique X-ray link allows visibility into what's bad or good about a message, what's inside it, and where it travels. It also can provide a lock for the message so that only the user can access its contents -- no one else. 

Preview Emails and Interact

The Heads-up Display, also known as HUD (Figure 1), is displayed at the top of each message. It shows more details about why it received its security risk decision. If a user clicks on the HUD, they are brought into the Shield X-ray view of the message, where Insights, Links, Files, Details, and a Timeline can be seen. A Lockbox feature is also available for Shield Pro users who need the contents of their message encrypted.

Fig. 1

Moderate Security.png

X-ray Features

Insights

The Insights tab (Figure 2) offers a clear, easy-to-understand summary of what Shield found in the email. It’s designed to be user-friendly so anyone, not just technical experts, can understand the information.

Fig. 2

Insights tab.jpg

The Shield Heads-up Display (HUD) Glossary outlines all insights Shield can identify in an email.

 

Links

When the X-ray is opened, Shield performs deep link analysis. It will click on a link and follow all the redirects to the end result of that link. It will check the links for malicious activity and even provide a visual preview of the website, as shown in Figure 3.

Fig. 3

Links tab.jpg

Files

The Files tab (Figure 4) shows which files are attached to the email. A small warning is that the files can be malicious for the end user. The files are scanned and checked for malicious content. The type of file is also listed in understandable language so the end-user understands what they could be opening.

Fig. 4

Files tab.jpg

Lockbox

Lockbox is a Shield Pro feature that stores emails outside the local mailbox and off the Exchange server in M365. Emails within the lockbox are encrypted with AES 256 encryption. This makes it a perfect feature for storing emails you wouldn't want bad actors to get their hands on if a mailbox is compromised.

Emails that are locked show as Locked within X-ray as shown in Figure 5.

Emails can be unlocked using the link provided in the placeholder email within a user's inbox and Multi-Factor Authentication. The email within the inbox is shown in Figure 6.

Fig. 5

Locked - Fig 3.png

Fig. 6

Message in Lockbox Placeholder.png

More information about Lockbox can be found here.

 

Details

The Details tab (Figure 7) provides technical information to help troubleshoot email issues. When your user shares the X-Ray link for an email, you can easily identify any problems with the message. This tab also allows you to download a .eml version of the message.

Fig. 7

Details tab.jpg

 

Timeline

The Timeline tab (Figure 8) shows a message's travel history, from where it started to its current location. If you're unsure where a message is, this tab helps you determine its current location. This tab is useful for messages that show as In Transit in Spotlight and have not yet been delivered to a user's mailbox and for many other delivery issue scenarios.

Fig. 8

Timeline tab.jpg

 

Getting Help

If you need assistance with any X-ray features, please contact the Partner Success team.

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