Description
Shield is a zero-trust email security solution. Each Shield user has their own individual network of trusted senders that begins building on day one. Over time, users can add more trusted senders to their Trust Network and customize Risk Levels per sender. This article covers mailbox interactions and Shield Portal interactions for new senders as well as for trusted and silenced senders.
Mailbox Interactions
Focused Inbox Actions
By default, the New Outlook Client is preset with a Focused Inbox. Mail sorts between the Focused and Other tabs within the Inbox. Microsoft provides more information about the Focused Inbox.
Inbox Actions for New, Trusted, and Silenced Senders.
Below are the drag-and-drop actions, their resulting Trust Decision, and their future Delivery location for those who use either New Outlook or Legacy Outlook.
In the table below, Undesignated indicates a new sender with no Trust Decision. Designated indicates that the sender was previously trusted or silenced.
| Sender Type / Current Designation | Move From → To | Designation Update |
|---|---|---|
| Undesignated senders in Inbox | Inbox → Bundled | Bundled designation |
| Inbox → Junk | Junk designation | |
| Inbox → Archive | No designation | |
| Inbox → Deleted items | No designation | |
| Inbox → Permanently deleted | No designation | |
| Undesignated senders in Junk | Junk → Inbox | Inbox trusted designation |
| Junk → Bundled | Bundled designation | |
| Junk → Archive | Archive silence designation | |
| Junk → Deleted items | No designation | |
| Junk → Permanently deleted | Designation updated to Jail | |
| Inbox designated senders in Inbox | Inbox → Bundled | Designation changes to Bundled |
| Inbox → Junk | Designation changes to Junk | |
| Inbox → Archive | No designation change | |
| Inbox → Deleted items | No designation change | |
| Inbox → Permanently deleted | No designation | |
| Inbox designated senders in Junk | Junk → Inbox | Designation remains trusted |
| Junk → Bundled | Designation updated to Bundled | |
| Junk → Archive | Designation updated to Archive | |
| Junk → Deleted items | No designation change | |
| Junk → Permanently deleted | Designation remains trusted | |
| Junk designated senders | Junk → Inbox | Designation updated to Inbox |
| Junk → Bundled | Designation updated to Bundled | |
| Junk → Archive | Designation updated to Archive | |
| Junk → Deleted items | No designation change | |
| Junk → Permanently deleted | Designation updated to Jail | |
| Bundled designated senders | Bundled → Inbox | No designation change |
| Bundled → Archive | No designation change | |
| Bundled → Junk | Designation updated to Junk | |
| Bundled → Deleted items | No designation change | |
| Bundled → Permanently deleted | No designation change |
The Bundled folder is available to Shield Pro: Bundler users.
For new senders, trust decisions may also be made via New Sender banners, Email Security Briefings, and the Trust Network. For previously trusted or silenced senders, trust decisions may also be made via the Trust Network.
For fully licensed users: Because Shield factors in the sender's trust and insights into the individual message, the Trust Network cannot override moderate or high-risk message delivery locations.
For shared mailboxes: the Trust Network is not a factor in determining delivery of a message. See Shared Mailboxes in Shield for more information about mail delivery for shared mailboxes.
Shield Portal Interactions
Choosing the following actions from within the Shield portal results in the following Trust Network delivery actions:
| Trust Decision | Delivery Selection | Delivery Action |
|---|---|---|
| Trust | Deliver Immediately | Continue delivering messages from the sender to the Inbox |
| Trust | Bundled | Bundle messages from the sender with other bundled messages; remind user periodically to check the Bundled folder |
| Silence | Send to Junk | Continue receiving messages from the sender to the Junk folder |
| Silence | Send to Jail | Move the message to Jail in the Portal; no further messages are delivered to the mail client |
| Silence | Send to Trash | Continue receiving messages from the sender to the Deleted Items folder (Trash) |
| Silence | Send to Archived | Continue receiving messages from the sender to the Archive folder |
The Bundled folder is available to Shield Pro: Bundler users.
Because Shield factors in the sender's trust and insights into the individual message, the Trust Network cannot override moderate or high-risk message delivery locations.
Getting Help
If you need assistance with the Shield Trust Network, please contact the Partner Success team.
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