Description
Jail is located in the Shield Portal, where messages with dangerous components or characteristics are held. Shield calculates each user's risk levels to determine if a message should be sent to Jail, regardless of whether the sender is trusted. A Veto Request can be made for a message in Jail. If approved, the message will be delivered to the user's Inbox.
How Jail Works: Trust Network and Risk Levels
Risk Levels determine whether a message should be held in Jail. If a sender is trusted but their message contains High-Risk characteristics, then the Risk Levels supersede the trust network decision, and the message is delivered to Jail.
View Messages in Jail
Spotlight's Recently Held in Jail recipe shows all messages held for the past 14 days.
Shield Users can request a veto of the Jail decision. Only Shield Admins or users designated as Intermediate or Expert experience level may approve or deny veto requests.
Getting Help
If you need assistance with the Jail feature, please contact the Partner Success team.
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