Description
Jail is located in the Shield Portal, where messages with dangerous components or characteristics are held. Shield calculates each user's risk levels to determine if a message should be sent to Jail, regardless of whether the sender is trusted. A Veto Request can be made for a message in Jail. If approved, the message will be delivered to the user's Inbox.
How Jail Works: Trust Network and Risk Levels
Risk Levels determine whether a message should be held in Jail. If a sender is trusted but their message contains High-Risk characteristics, then the Risk Levels supersede the trust network decision, and the message is delivered to Jail.
Workflows or the Passthrough Protection Level may affect the location and/or designation of individual messages.
View Messages in Jail
Spotlight's Recently Held in Jail recipe shows all messages held for the past 14 days.
Shield Users can request a veto of the Jail decision. Only Shield Admins or users designated as Intermediate or Expert experience level may approve or deny veto requests.
Related to
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