Description
Jail is located in the Shield Portal, where messages with dangerous components or characteristics are held. Shield calculates each user's risk levels to determine if a message should be sent to Jail, regardless of whether the sender is trusted. A Veto Request can be made for a message in Jail. If approved, the message will be delivered to the user's Inbox.
How Jail Works: Trust Network and Risk Levels
Trust Networks and Risk Levels work together to determine whether a message should be held in Jail. If a sender is trusted but their message contains High-Risk characteristics, then the Risk Levels supersede the trust network decision, and the message is delivered to Jail.
View Messages in Jail
There are two ways a user will know to view messages in Jail. Any of the ways will allow the user to view a page explaining that the message is in Jail and will offer them a Veto option.
Email Security Briefing
A briefing delivered on the user's schedule will provide a link to messages located in Jail. The user can simply click through to the Spotlight view of the Jailed messages.
Shield Portal
The Shield Portal page offers a count of Jailed messages as well as a link to the Spotlight view for any messages located in Jail.
Shield Users can request a veto of the Jail decision. Only Shield Admins may approve or deny veto requests.
Send a Message to Jail
If a user decides that a message in their Inbox should go to Jail, they can move it to the Junk Email folder and then Delete it from that folder.
Deleting messages from the Inbox will not send messages to Jail. The deliberate action to delete a message in the Junk Email folder must be taken for a delivered message to go to Shield's Jail.
Getting Help
If you need assistance with the Jail feature, please contact the Partner Success team.
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