FAQ (Frequently Asked Questions)

• View Tickets for All Members in Your Organization
• Domain Aliases - FAQ
• Can we have NFR (Not For Resale) licenses?
• Why can't I log into the Console as a manager?
• How do I reset my Console password?

• When Will Bracket Trigger By Default?
• Is Bracket HIPAA Compliant?
• Why Is a Recipient Not Receiving My Bracket Emails?
• Why Am I Seeing "Unlicensed User" When My User Sends Bracket Emails?
• When do Bracket Emails Expire?
• Can You Make a Bracket Email Expire Sooner Then 1 Year?

See all 7 articles

• Top-Level Block Rules That Apply to All Resellers and Customers
• How Do I See If a Quarantined Email Was Delivered?
• Why am I not getting Message Review Notifications?
• Can I bulk import allow or block lists?

• Why Can't I Release An Outbound Message?
• Why am I getting an "Invalid Mailprotector Sender" bounceback?

• Why Aren't Internal Emails from Office 365 Delivering to CloudMail?
• How Do I Check The Mailbox Size In CloudMail?
• Can a CloudMail Mailbox Size Be Increased?