Why can't I log into the Console as a manager?

The most common reasons a manager can't log into the Console are:

• Not using the manager username
• The browser has cached an incorrect password
• Manager account does not have an assigned role

More details on the three common reasons

1. Manager accounts need to log in with a username. If an email address is used, the login opens the individual Messages and Settings for that user account, not a manager account.
   
   
   
   
2. The browser may cache an incorrect password. To fix this, clear your cache and cookies, or try a different browser.
   
   
3. The manager's account does not have an assigned role. Without a role under the profile, the Console will not allow the manager account to log in.
   

   GOOD CONFIGURATION

   
   
   

   BAD CONFIGURATION