Trust Network

Description

Shield is a zero-trust email security solution. Each Shield user has their own individual network of trusted senders that begins building on day one. Because of the zero-trust model, trusted senders may not deliver to a Shield user's Inbox if a moderate or high risk is detected within the message.

The Trust Network

At the start of Shield deployment, no senders are trusted for any Shield user of the organization.

Over the first 24 hours of deployment Shield allows ancestor trust of the parent organization's Shield users to be passed down to the organization, and trust for all users within the same organization is added. This allows successfully delivering a partner's and co-workers' messages to the Shield user.

Shield also reviews the user's Microsoft Sent Items folder interactions that Shield users engaged in with senders within the last year and builds an initial Trust Network unique to the user.

Over time, users can add more trusted senders to their Trust Network and customize Risk Levels per sender. Because Shield factors in the sender's trust and insights into the individual message, the Trust Network cannot override moderate or high-risk message delivery. 

Shield Users

Users can view their individualized Trust Network list of all trusted and silenced senders.

Individualized Shield User Trust Network .png

Clicking a specific contact allows the contact's name and address, delivery preferences, and associated risk levels to be changed. If the contact is not a member of the organization or parent organization, the option to Remove the contact will also be available.

Contact Options.png

Contact Name and Addresses

Click on Edit to update the sender's name and which addresses are associated with the sender.

Delivery

New senders can be trusted or silenced within the Shield user's Inbox or from within the Shield Portal.

Trusted senders will deliver to the Inbox or Bundler if the message is found to be Low or No Risk. Silenced Senders can be sent directly to Jail, Junk, Trash (Deleted Items), or Archive.

Trusted and Silenced Comparison.png

Risk Levels

The Risk Levels of a specific sender, trusted or silenced, can be adjusted via their contact page.

Shield Admins

Senders to a Shield user can be trusted or silenced by a Shield Admin via Spotlight. The Admin can view the X-ray of a message from the sender to a Shield user then click on the Sender and change the trust decision. Admins are also able to make Risk Level and contact name and address changes for the individual sender to the Shield user.

Getting Help

If you need assistance with the Shield Trust Network, please contact the Partner Success team.

 

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