Description
Shield protection levels are used to determine which risk levels -low, moderate, or high- will impact a user's message delivery. Protection Levels will dramatically adjust how Shield handles emails for the destination mailbox.
Protection Levels
Protection levels are customizable per user by a Shield Admin. The setting is available by clicking View Users in the Shield organization, clicking the user, clicking Configure Preferences, and scrolling to Control Settings.
Shield Protection Levels determine how risk levels affect message delivery. Protection levels for mailboxes work as follows:
- Maximum: Low, moderate, and high risk levels are applied as listed below to all messages.
- Minimum: Only messages determined to have a high risk level will be filtered.
- Passthrough: Risk levels are not applied to any messages.
By default, licensed users are set to Maximum protection while shared mailboxes are set to Minimum protection.
Risk Level Differences Between Licensed Users and Shared Mailboxes
Licensed Users
Trust decisions factor into the behavior of risk levels.
- High: emails are held in Shield's Jail, outside the mailbox, even if a sender is trusted.
- Moderate: emails are sent to the Junk folder even if a sender is trusted.
- Low: emails are sent to the Junk folder if the sender is not trusted.
- None: emails are delivered or silenced. If the sender does not have a trust or silence clearance, the email will contain the New Sender banner so that a trust decision can be made.
Shared Mailboxes
Trust decisions do not factor into the behavior of risk levels.
- High: emails are held in Shield's Jail, outside the mailbox.
- Moderate: emails are sent to the Junk folder.
- Low: emails are sent to the Junk folder because the contact's trust network decision is not considered in the delivery decision.
- None: emails are delivered to the Inbox.
Getting Help
If you need assistance with protection levels, please contact the Partner Success team.
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