Description
The User Health Check validates that a user's mailbox is correctly integrated with Shield and that all required security components are functioning as expected. It performs a series of diagnostic checks to identify configuration issues that could prevent Shield from protecting the user's email.
How to Perform a Health Check
Each user will show a heart that indicates the health status: green for healthy, orange for degraded, and red for unhealthy.
Users
Click on Users in the Shield organization to see the health status of each user.
Repair User Health
There are two ways to repair user health -- all users that are not healthy, or one user at a time.
All Users
From the Users page, checkmark the boxes of the users to be repaired. Once at least one account is selected a dialog box appears.
One User
Click on the user to go to their user page. There are four ways to navigate to the health of the user:
- Click the Health status box in the upper-right corner of the User page
- Click on Health in the left-hand menu
- Click on the User in the top menu and choose Health
- From the Users list click the
menu next to the name of the user and choose Health
What the Health Check Verifies
-
Inbound Mail Routing
Confirms that incoming email for the user is being routed through Shield's security infrastructure before it reaches the mailbox. -
Outbound Mail Routing
Verifies that messages sent by the user are routed through Shield for outbound scanning and policy enforcement before leaving the organization. -
Microsoft Graph Change Notification Subscriptions
Ensures that the required Microsoft Graph subscriptions are active, allowing Shield to receive real-time notifications about mailbox events and respond immediately to new messages and changes. -
Shield Mailbox Folders
Confirms that Shield's special folders are created in the user's mailbox to organize security-related messages and provide easy access to quarantined or filtered items. -
Shield Mailbox Rules
Verifies that the mailbox rules created by Shield are present and functioning correctly to automatically process and organize messages according to Shield's security policies.
Health Status
Each component is evaluated independently and assigned a status:
- Healthy – The component is correctly configured and operating normally.
- Degraded or Unhealthy (if applicable) – The component requires attention. Selecting the item provides additional details to help identify and resolve the issue.
When to Run a User Health Check
Click on Check Health to:
- Troubleshoot email routing or message processing issues.
- Investigate reports that Shield is not filtering or processing messages as expected.
One can also be run after:
- Enrolling a new user in Shield.
- Migrating a mailbox to the Shield organization.
- Updating the Shield organization.
Related to
Updated