How to Enable Shield Multi-factor Authentication

Description

Mailprotector supports Multi-factor Authentication (MFA) for access within Shield Control. MFA adds additional security, and Mailprotector recommends using Multi-factor Authentication to prevent unauthorized access to your account(s). 

 

Obtain an Authenticator App for Your Mobile Device

Visit the app store for your mobile device to download and configure an authenticator app. Microsoft Authenticator and Google Authenticator are common authenticators, but password managers like 1Password can also include an authenticator. Choose an app that's right for your needs.

 

Enable Multi-factor Authentication

Sign in to Shield, click on the menu in the upper-right corner, and choose Security. The Security Tools page will offer choices for Multi-factor Authentication. Click Enable to begin setup.

Enable MFA.png

Choose your country or region and enter your mobile number then click Next.

Enter Mobile Number.png

Enter the 6-digit code sent to your mobile device and click Verify.

Confirm Number.png

MFA is now enabled for Shield features, such as Lockbox. Note that this is separate from MFA for the Microsoft login to Shield and should not be used during the sign-in process.

Getting Help

If you need assistance enabling multi-factor authentication in Shield, please contact the Partner Success team.

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