Description
If a decision is made to remove Shield from an organization, a self-serve deactivation process is available to Shield Admins.
How to Offboard
If a Shield Organization will use CloudFilter please contact Support to inform us of this need before, during, or after offboarding the organization so that the Customer in the Mailprotector Console can be reset to pre-Shield Services.
Do not delete Shield from the M365 enterprise apps list. The app is necessary to complete the offboarding process. You will be instructed when the enterprise app can be removed.
Jailed messages will no longer be accessible once offboarding is complete. Please ensure that all users have reviewed their jailed messages before beginning the Shield offboarding process.
For Shield organizations updated to the newest version of Shield:
- Turn off Shield for all users under Add or Remove Products.
- Go to the Settings page for the Shield organization, scroll to the bottom, and click Remove Shield. Follow all instructions for removing Shield from the M365 tenant.
If any errors occur that cause the offboarding to fail, resolve the presented issue and click Remove Shield again. If it is not available, or you have any difficulty removing Shield, please contact Support for assistance.
For Shield organizations that have not been updated you must open a ticket with Support for assistance.
Related to
Updated