Description
If a decision is made to remove Shield from an organization, a self-serve deactivation process is available to Shield Admins.
How to Offboard
If a Shield Organization will use CloudFilter please contact Support to inform us of this need before, during, or after offboarding the organization so that the Customer in the Mailprotector Console can be reset to pre-Shield Services.
Do not delete Shield from the M365 enterprise apps list. The app is necessary to complete the offboarding. You will be instructed when it is safe to delete the enterprise app.
Make sure you have applied any Shield Updates listed on the Shield Organization page. Once you have successfully completed these updates:
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Turn off Shield for all users under Add or Remove Products.
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Return to the top page of the Shield organization, scroll to the bottom, and click Remove Shield. Follow all instructions for removing Shield from the M365 tenant.
If any errors occur that cause the offboarding to fail, resolve the presented issue and click Remove Shield again. If it is not available, please contact Support for assistance.
Related to
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