Description
When a user needs help with a message, they can send Shield Admins a link to its X-ray view. The link opens a read-only view of the message and Shield’s analysis, so that Shield Admins can review message content and download a .eml version of the message without the user forwarding the original.
Who Creates the Link
Share links are created by the message owner in User Mode. The Share option appears in X-ray when the user views their own message, so when you need to review a message, ask the user to create a link and send it to you.
How to Create a Share Link
Shield Admins cannot perform these actions, not even for their own account. Ctrl Mode must be disabled in order to create a shared link.
Any Shield user can perform these actions:
- Open the message in X-ray.
- Select Share in the upper-right corner.
- In the Share this email window, select Create share link.
- Select the copy icon next to the link to copy it, then send it to a Shield Admin for review.
- Select Done.
The Your share link window shows who created the link and when, which helps you confirm the link came from the right user.
Review the Shared Message
Open the link in any browser to view the message in X-ray. The view is read-only, so the message and its settings stay exactly as the user left them.
Delete Shared Links
Once you’ve finished reviewing the message, ask the user to delete the link using these steps:
- Open the message in X-ray and select Share.
- In the Your share link window, select Delete link.
- Select Yes, delete to confirm.
Shield confirms the link has been deleted, and the message can no longer be opened via the link. If you need to review the message again later, the user can create a new share link at any time.
Best Practice
Encourage users to send share links only to their Shield Admin, and to share them through a channel they would use for any sensitive information.
Related to
Updated