Existing Customers
If you are onboarding an existing customer who is currently using any Mailprotector product, please perform all steps in the Customer onboarding portion of Prerequisites for Migrating CloudFilter Domains to Shield. Once finished, locate the customer in the Mailprotector Console, click the Shield tab, then click Open Shield to begin the Shield onboarding process. This process requires a Console Manager account with an Administrator or Technical role as well as a global administrator account for the Microsoft 365 tenant.
New Customers
If you are adding a new customer to Shield, please perform all steps in Pre-flight checklist for adding a customer domain to Shield. Once finished, click on Manage Organizations from within Shield Ctrl then click on New Organization. This process requires a Shield Admin with a Superuser role as well as a global administrator account for the Microsoft 365 tenant.
If an onboarding begins in the incorrect location and you are unable to continue with the process or see any issues after, please contact Support so that we can escalate the issue for proper linking of the customer accounts between Shield Ctrl and the Mailprotector Console.
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