Description
Lockbox provides an extra layer of protection for sensitive emails. Messages can only be unlocked using multi-factor authentication, so your messages are secure even if your email account is compromised.
Configure Authentication in Shield
See How to Enable Shield Multi-factor Authentication for instructions on setting up authentication in Shield.
How to Use Lockbox
1. Click on the Heads-Up Display in a message to visit the X-ray page for that message.
2. From the X-ray page click on Lockbox.
3. By default a message is Unlocked Always. You can change it to be Unlocked for 4 hours.
4. Choose to Lock the message. The X-ray message will no longer display on the screen, instead replaced by a note that the message is locked.
5. When you need to unlock the message you can either click Unlock in the placeholder message sent to your inbox (below) or return to the X-ray page via the Heads-Up Display (Step 1) and click Unlock (Step 4).
6. You must provide the Security checkpoint code sent to your authenticator device then click Verify in order to unlock the message.
Getting Help
If you need assistance with Lockbox, please contact the Partner Success team.
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