There are occasions in which a customer may wish to move to a different reseller, or a reseller may choose to re-home one or more customers. In either case, Mailprotector is happy to assist our resellers in this process.
As part of the transfer process, and prior to moving any accounts, Mailprotector verifies there are no open disputes or business arrangements due to the current reseller. We also verify that there are no monies owed to the current reseller prior to transfer.
The transfer of a Customer account can only occur once the following conditions are met:
- The current reseller agrees to release the customer to a new reseller
- The current reseller confirms that no monies are owed on the account
- The current reseller provides a preferred date for the transfer to occur
- The new reseller agrees to accept the customer on the agreed upon date
Please keep in mind that Mailprotector bills in arrears and your first post-transfer invoice will contain the final charges relating to the transferred customer. If you are unsure of your invoice date, please contact our billing department; they will be happy to provide you with that information.
The customer transfer process itself will be handled by Mailprotector in such a way as to ensure no interruption in service to the customer. Mail flow, as well as all customer and user level settings will remain intact.
Mailprotector recommends you discuss the transfer process with the customer to arrange transfer of account to coincide with their existing billing arrangements to ensure that no double-billing occurs.
If you have any questions regarding the transfer of a customer to or from your reseller account, please do not hesitate to reach out to our support team.