Autodiscover is a protocol used to auto-configure email clients to connect to a hosted email account, with nothing more than the email address and password. It is primarily used with Microsoft Exchange mailboxes, but some email clients can take advantage of this feature for POP3/IMAP mailboxes, such as CloudMail, as well.
Mailprotector publishes the XML data needed for Autodiscover features required for POP3/IMAP mailbox information. However, very few email clients support Autodiscover with POP3/IMAP accounts.
Mailprotector's CloudMail Mailboxes
Mailprotector's CloudMail hosted accounts are POP3/IMAP mailboxes with 25 GB of storage. Email accounts hosted on the CloudMail platform may add an SRV record to the domain's public DNS to publish the XML file required for auto-configuration. However, support for Autodiscover with POP3/IMAP mailboxes is completely dependent on the email client.
WARNING: The following email clients do not support the Autodiscover feature with CloudMail:
Microsoft Outlook 2016, 2019
Microsoft Outlook for Office 365
Microsoft Outlook for Mac
Microsoft Outlook App for mobile devices
Any native mobile email clients (Apple iOS Mail, Android Email)
Please see CloudMail Email Client Configuration for details on connecting an email client manually.
SRV Record Configuration
Each nameserver administration panel will be a little different. Whether you use the domain registrar's (GoDaddy, Domain.com, Network Solutions, etc.) nameservers, a DNS host provider (Cloudflare, DNSMadeEasy, etc.), or web host provider (Bluehost, Hostgator, WPEngine, etc.), the SRV record will need to contain the required information for the Autodiscover request to function as expected.
If you are not sure how to add or configure the DNS records on your domain's DNS nameserver, please contact the support of the hosting provider managing the domain's nameserver.
In most cases, connecting an email client to CloudMail via POP3 or IMAP requires manual configuration because the Autodiscover process is entirely dependent on the email client. Very few email clients support Autodiscover for POP3/IMAP configuration.
However, Mailprotector does publish the necessary POP3 and IMAP XML data for CloudMail accounts to be used with Autodiscover.
- Add an SRV Record to your domain's DNS using the information below:
CloudMail POP3/IMAP Mailbox Service _autodiscover Protocol _tcp Port Number 443 Host autodiscover.emailservice.io Priority 0 Weight 0