Description

From our headquarters in Greenville, SC, and remote team members, Mailprotector supports partner solutions to organizations around the world. Please create a ticket (preferred method) from Mailprotector's submit a request page or call us at our toll-free number.

Please contact Partner Success for all of your questions, not just technical support. Billing, account, sales engineering, and general inquiries are directed and handled by the right resources.

Contacting Support

Support Hours

The Partner Success team and Office hours are:

Monday through Friday, 9:00 AM to 8:00 PM ET - excluding Federal holidays.

Requesting Support

Opening a Ticket

The most effective option for receiving support is to submit a ticket. The form will ask you for required and pertinent information that should provide our Partner Success team with actionable details. You can also add a phone number and request a callback.

Calling for Support

Partner Success team members staff the phone support queue during regular business hours. Call our toll-free phone number at:

(800) 393-4840

Option 2 -Technical Support / Partner Solutions / Account Management

BEST PRACTICE: Mailprotector does not employ a call center. We have a dedicated, well-trained team that understand our partners.

You may be directed to the Partner Success voicemail box. If you receive the voicemail box, please leave a message. The voicemail will generate a ticket, and our team will get back to you as soon as possible.

After-Hours Support

For information about after-hours support options, please read the Emergency After-Hours Support article.