General Support

Description

From our headquarters in Greenville, SC and remote team members, Mailprotector supports partner solutions to organizations around the world. Please call us at our toll-free number or create a support request ticket from the Mailprotector Support Page.

Contacting Support

Support Hours

The Partner Solutions Support team and Office hours are:

Monday through Friday, 9:00 AM to 6:30 PM ET - excluding Federal holidays.

Requesting Support

Opening a Support Ticket

The most effective option for receiving support is to submit a ticket. The form will ask you for required and pertinent information that should provide our Partner Solutions Support team with actionable details. You can also add a phone number and request a callback.

Calling for Support

Partner Solutions Support and Account Management team members staff the phone support queue during regular business hours. Call our toll-free phone number at:

(800) 393-4840

Option 2 - Account Management
Option 3 - Technical Support / Partner Solutions

BEST PRACTICE: If you receive the support voicemail box, please leave a message. The voicemail will generate a ticket and our team will get back to you as soon as possible.

After-Hours Support

For information about after-hours support options, please read the Emergency After-Hours Support article.

Have more questions? Submit a request

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