Overview

This article will cover creating and managing Message Rules within the Console. Message Rules provide several options, including inbound whitelisting of IPs, enforced TLS encryption, content restrictions, pattern identification, etc.

This article will cover:

• Creating a New Message Rule
• Editing Existing Message Rules

Creating a New Message Rule

To create a new Message Rule, you should:

1. Log into the Mailprotector Console at emailservice.io
2. Navigate to the "Filtering" tab at either the Reseller, Customer, Domain, Group, or User level, depending on who you'd like the rule to apply to
3. Under "Message Rule," input a name, mail direction (inbound or outbound), and if a template should be used.
   
   
   
4. Input the Criteria you'd like to match with the Message Rule
   
   
   

   These are "contains" rules, so if you just put the letter "A," it will check the field for that letter. If the field you specified has the letter "A" anywhere, it will take the Action you chose.

   Criteria in the same field are OR statements. Criteria in more than one field are AND statements. 

5. Input the Action you'd like to take (descriptions listed under each option)
   
   
   
6. The "Options" tab allows you to adjust the mail flow direction and the rule's name.
7. Once you've finished creating the rule, you can select the back arrow in the top left-hand corner to finish creating the rule.
   
   
   
8. The rule may appear disabled or enabled, depending on the system's determination. If you'd like it enabled, select the button on the right to turn it on.
   

Editing Current Rules

You can delete, modify, disable, and enable existing rules in the Console. The rules at the top of the list will also take priority over the ones at the bottom.

Delete a Rule

1. Navigate to the Mailprotector Console at emailservice.io
2. Go to the "Filtering" tab for the Reseller, Customer, Domain, Group, or User you'd like to edit
3. Next to the Message Rules, select "View"
   
   
   
4. Mouse over the rule you'd like to remove and select the trash can icon.
   

Modify a Rule

1. Navigate to the Mailprotector Console at emailservice.io
2. Go to the "Filtering" tab for the Reseller, Customer, Domain, Group, or User you'd like to edit
3. Next to the Message Rules, select "View"
4. Select the name of the rule you'd like to edit
   

Enable or Disable a Rule

1. Navigate to the Mailprotector Console at emailservice.io
2. Go to the "Filtering" tab for the Reseller, Customer, Domain, Group, or User you'd like to edit
3. Next to the Message Rules, select "View"
4. Select the slider on the right-hand side of the rule to turn it off or on
   

Updated January 10, 2025 18:53