How do I reset my Console password?

Managers

Mailprotector does not have a traditional password reset process, i.e. - an email with a link to reset the password. To reset a manager's password, go to the manager's account using another manager account, and enter a new password. If there is only one manager account, please contact the Partner Success team for assistance.

Reset or modify a Manager account password

From the Reseller level, navigate to the Managers tab and click the manager's user name. On the manager's profile page, enter and confirm the new password.

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Users

By default, Mailprotector does not assign passwords to user accounts. The Message Review Notification and single-use, secure sign-in links provide access to the users' messages and settings.

If a user has or needs a password assigned, the password setting is in the user's profile.

BEST PRACTICE: The typical use case for assigning a password to a user account is for access to an XtraMail continuity mailbox, or a user with a CloudMail hosted mailbox. Otherwise, passwords on user accounts are not recommended.

Set or modify a User account password

From the Domain level, navigate to the Users list. Click on the user's address. On the user's Overview page, click the ellipse icon on the right-hand side to open the user's profile.

Set or modify the user's password on the profile page.

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