Description
Shield is a zero-trust email security solution. Each Shield user has their own individual network of trusted senders that begins building on day one. Over time, users can add more trusted senders to their Trust Network and customize Risk Levels per sender. This article covers mailbox interactions and Shield Portal interactions for new senders with no trust decision made.
Mailbox Interactions
Focused Inbox Actions for New Sender Messages
By default, the New Outlook Client is preset with a Focused Inbox. Mail sorts between the Focused and Other tabs within the Inbox. Microsoft provides more information about the Focused Inbox. Below are the drag-and-drop actions, their resulting Trust Decision, and their future delivery location.
Although some actions mentioned below specify that no action is taken, any action not listed below should be assumed to result in no change to the trust decision or the message delivery location for future messages. Right-clicking a message and choosing to Move it to a different folder does not change the trust decision or the delivery location.
The Bundled folder mentioned below is available to Shield Pro: Bundler users.
Inbox to Another Shield Recognized Folder
|
Current Location |
Drag-and-Drop Location |
Trust Decision |
Future Message Delivery Location |
| Inbox Focused tab | Archive | Trusted | Inbox |
| Inbox Focused tab | Bundled | Trusted | Bundled |
| Inbox Focused tab | Deleted Items | No trust decision | No delivery decision |
| Inbox Focused tab | Junk | Silenced | Junk Email |
| Inbox Focused tab | Inbox Other tab | No trust decision | No delivery decision |
| Inbox Other tab | Archive | No trust decision | No delivery decision |
| Inbox Other tab | Bundled | No trust decision -
move message to Inbox Focused tab then Bundled for Trusted to Bundled. |
No delivery decision - move message to Inbox Focused tab then Bundled for Trusted to Bundled. |
| Inbox Other tab | Deleted Items | No trust decision | No delivery decision |
| Inbox Other tab | Junk | No trust decision - move message to Inbox Focused tab then Junk for Trusted to Junk. | No delivery decision - move message to Inbox Focused tab then Junk for Trusted to Junk. |
| Inbox Other tab | Inbox Focused tab | Trusted | Inbox Focused tab.
Drag back to the Other tab to train Microsoft to keep the trusted sender delivery to the Other tab. |
Another Shield Recognized Folder to the Inbox
|
Current Location |
Drag-and-Drop Location |
Trust Decision |
Future Message Delivery Location |
|
Archive |
Inbox Focused tab | No trust decision | No delivery decision |
| Archive | Inbox Other tab | No trust decision | No delivery decision |
| Bundled | Inbox Focused tab | Not possible with New Senders | Not possible with New Senders |
| Bundled | Inbox Other tab | Not possible with New Senders | Not possible with New Senders |
| Deleted Items | Inbox Focused tab | No trust decision | No delivery decision |
| Deleted Items | Inbox Other tab | No trust decision | No delivery decision |
| Junk Email | Archive | Silenced | Archive |
| Junk Email | Bundled | Trusted | Bundled |
| Junk Email | Deleted Items | No trust decision | No delivery decision |
| Junk Email | Inbox | Trust | Deliver to Focused |
| Inbox | Trust | Deliver to Other tab | |
| Junk Email | Press Shift + Delete, choose to Permanently Delete (no drag-and-drop action) | Silence | Jail |
| Junk Email | Right-click and Report > Not Junk | Trust | Inbox |
Decisions may also be made via New Sender banners and Email Security Briefings.
Inbox Actions for New Sender Messages
Below are the drag-and-drop actions, their resulting Trust Decision, and their future Delivery location for those who use Legacy Outlook or who prefer to disable Focused Inbox.
The Bundled folder is available to Shield Pro: Bundler users.
|
Current Location |
Drag-and-Drop Location |
Trust Decision |
Future Message Delivery Location |
|
Archive |
Inbox |
No trust decision |
No delivery decision |
|
Bundled |
Inbox |
Not possible with New Senders |
Not possible with New Senders |
|
Deleted Items |
Inbox |
No trust decision |
No delivery decision |
|
Inbox |
Archive |
Trusted |
Inbox |
|
Inbox |
Bundled |
Trusted |
Bundled |
|
Inbox |
Deleted Items |
No trust decision |
No delivery decision |
|
Inbox |
Junk Email |
Silenced |
Junk Email |
|
Junk Email |
Inbox |
Trusted |
Inbox |
|
Junk Email |
Press Shift + Delete, choose to Permanently Delete (no drag-and-drop action) |
Silenced |
Jail |
|
Junk Email |
Right-click and Report > Not Junk |
Trust |
Inbox |
Decisions may also be made via New Sender banners and Email Security Briefings.
Because Shield factors in the sender's trust and insights into the individual message, the Trust Network cannot override moderate or high-risk message delivery locations.
Shield Portal Interactions
Choosing the following actions from within the Shield portal results in the following Trust Network delivery actions:
| Trust Decision | Delivery Selection | Delivery Action |
| Trust | Deliver Immediately | Continue delivering messages from the sender to the Inbox |
| Trust | Bundled | Bundle messages from the sender with other bundled messages; remind the user to check the Bundled folder at set intervals |
| Silence | Send to Junk | Continue receiving messages from the sender to the Junk folder |
| Silence | Send to Jail | Move the message to Jail in the Portal; no further messages from the sender are delivered to the mail client; they go directly to Jail in the Portal |
| Silence | Send to Trash | Continue receiving the sender to the Deleted Items folder (designated as Trash on the Trust Decision page) |
| Silence | Send to Archived | Continue receiving the sender to the Archive folder |
The Bundle option is available to Shield Pro: Bundler users.
Because Shield factors in the sender's trust and insights into the individual message, the Trust Network cannot override moderate or high-risk message delivery locations.
Getting Help
If you need assistance with the Shield Trust Network, please contact the Partner Success team.
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