Shield Message Location Glossary

Description

Shield provides details in Spotlight, the message HUD, and the message Timeline showing where a message has landed — in transit, in a folder within a user's mailbox, or in Jail within the Shield portal.

Applies to:

Shield Portal

Shield Location Glossary

Hovering over a Location in Spotlight (Figure 1) will explain what action has been taken on a message and its current location in the user's mailbox. Figure 2 below is a glossary of all icons used to show message actions and locations.

Fig. 1

Fig. 2

Icon	Definition	Delivery Action
	Trusted, Currently in [Folder]	The contact is trusted, and the message is delivered to the user's Inbox. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location.
	Relayed	The message was sent to a distribution list and was relayed from Shield to Microsoft for further processing.
	Bundled, Currently in [Folder]	The contact is trusted to deliver to the Bundled folder. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location within the mail client.
	Delivered	The message was delivered to the recipient. The location varies depending on the user's final action or message rules. Hovering over the Location icon will present the message's current location within the mail client.
	In Transit	The message was handed off to Microsoft, but Microsoft has not released the message to the user. Check Microsoft Quarantine for the message. If it is not in Quarantine, perform a Message Trace to locate the message.
	Undesignated, Currently in Review	The contact has not yet been reviewed for a Trust Network decision, so it is placed in the Review folder in the mail client. This contact will be added to the First Time Sender Review count.
	Currently in Sent Items	This is the mail client message location for any messages sent by the user. No Trust Network decision is made on messages as the user sends them. If the recipient(s) is/are a Shield user, a separate Location entry will be made available in the Shield portal.
	Undesignated, Currently in Junk	No Trust Network decision has been made for this contact. The decision made for this message was to deliver it to the Junk Email folder in the mail client.
	Currently in Archive	The Trust Network's decision for this contact is to Silence to the Archive folder in the mail client.
	Silenced to Junk	The Trust Network's decision for this contact is to Silence to the Junk Email folder in the mail client.
	Silenced to Trash	The Trust Network's decision for this contact is to Silence to the Deleted Items folder in the mail client.
	Silenced to Jail	The Trust Network's decision for this contact is to Silence to the Jail folder in the Shield portal.
	Delivered to Jail	This message was found to be Dangerous and was delivered directly to the Jail folder in the Shield portal.