Reset Exchange Mailbox Password

Exchange+ Mailboxes are managed via the Exchange Panel. This article will guide you through the process of accessing the Exchange Panel to reset a password.

NOTE: There is no tie between Exchange and Console passwords; resetting one will not impact the other.

NOTE: This article is for Exchange 2016 customers. If you are on our Exchange 2013 platform, please see this article instead. 


Accessing the Exchange Panel

Log in to the Mailprotector Console and click the “Domains” link located either at the top of the page or on the right-hand side of the page.



From the "Domains" page click on the domain, you wish to manage. he-step1-fig2.png

Then, from the domains "Main" page, select "Users" from the right navigation.


From the "Users" page click the “Manage Exchange" button found in the toolbar at the top of the page.



The Manage Exchange button will log you into your Exchange Panel.


Reset the Mailbox Password

To change the password, begin by checking the checkbox next to the user whose password you would like to reset.

Then, from the Modify Menu, select Reset Password.


You will be presented with the reset password window.  Enter the new password, and click "Yes."



Keywords: Exchange, 2016, reset password, mailbox password

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