Managing Spam

Every message processed by Mailprotector is evaluated for content and assigned a spam score. This spam score, along with your allow/block lists, custom content rules, and our virus scanners determine if a message is delivered or quarantined.

Mailprotector strives to evaluate each and every message as accurately as possible, however, no spam filter is 100% effective against all threats.

 

 

False negative / spam leakage

A false negative occurs when a message that should have been quarantined was instead delivered to the inbox.

Some spam messages may be classified as legitimate and delivered. This is referred to as a false-negative, or spam leakage. There are several common causes of spam leakage, including:

For assistance with retrieving and examining message headers, please see KB article " Understanding Message Headers".

 

 

Reporting spam leakage (false-negatives)

Mailprotector strongly encourages all users to report any spam leakage. This will assist us on our continual refinement of our filtering systems, and allow us to better serve you. You can report spam leakage by forwarding any spam you do receive to Spam@Emailservice.io.

 - Quick Reference GuideMessages sent to this address will be analyzed, and the data collected used to better adapt to continually evolving spam threats.

 

 

False positives

A false-positive occurs when a desired (non-spam) message is quarantined, instead of being delivered to the inbox.

Some legitimate incoming messages may be classified as spam. Should this occur, the message in question will be placed in your spam quarantine, and will appear in your Daily Digest Report and Quarantine RSS feed.

The first step in understanding why the message was quarantined is to release it, and examine the headers.

If the message was quarantined due to a block rule or policy, removing that policy should prevent any further false-positives.

If the message was quarantined due to content filtering, adding an Allow List entry for the sender is advised.

For assistance with retrieving and examining message headers, please see KB article " Understanding Message Headers".

For further assistance

If you have any questions regarding the information covered in this article, or would like assistance in managing your spam more effectively, please contact Mailprotector Support via email or telephone on 1 800 393 4840

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