Instructions for adding a LiveLink to access a users quarantine:
- Login to your Autotask console
- Navigate to Admin | LiveLink Designer
- Click New - New LiveLink window pops up
- Enter LiveLink Name - Ex: 'Mailprotector User Quarantine'
- Enter Label and Description
- From Category dropdown, select 'Managed Services'
- From LiveLink Application Name dropdown, select 'Mailprotector'
- Enter Base URL or https://console.mailprotector.com/livelink
- Entity - Select 'Ticket'
- Enter Form Post Parmeters - Click New
- username- <Applicatin_Username>
- password - <Application_Password>
- autotask_email - <ContactE-MailAddress>
- target - quarantine
Optional: You can test the new LiveLink - Try it Now option.
Click Save & Close
See the following video to see this process in action.
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