Accessing the Spam Quarantine

 To access your spam quarantine (As User, administrator, or manager):

Log in to the Mailprotector console at

Users login using their entire email address, and password used to access their mailbox. Users will have access to their individual spam quarantines.


Managers login using the "Manager" username and password, and will have access to the entire domains user spam quarantines.

After logging in, click “Domains” located at the top or in menu tree on right hand side of the page.

Then click on the domain you wish to access.



On the “Domains” page, you can access the domains quarantine by clicking where it says “Messages” on the right hand side of the page.



The Quarantine detail page gives you a detail view of messages that have been identified as inbound spam, outbound spam, virus infected, or have triggered a content & Policy rule. Spam messages within the last 14 days are available for release.


You can modify the date range of the messages displayed, by changing the date range located in  the upper right hand corner of the page.


To access the spam quarantine for any of the users, click the blue number located in the spam column for that user. From the spam quarantine, you can select any messages you wish to have delivered, and click the “Release” button at the top of the page.


From the users spam quarantine, you will find links to inbound and outbound spam, virus, and content policy quarantines just above the list of messages.


To add a messages sending address to your allow list, select the box next to the desired messages and click the “Allow” button located at the top of the page. This will allow all future messages from the senders address, to be delivered regardless of the spam scanning results.

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