Workaround for Address-on-the-fly Support


Partners that have used Reflexion's address-on-the-fly (AOTF) feature do not have a direct equivalent feature that can be implemented on Mailprotector. No other secure email gateway provider supports AOTF to our knowledge.

Mailprotector can be configured to treat the AOTF addresses as aliases of a primary address and perform an alias redirect to avoid adding all the alias addresses to the user's mailbox.

IMPORTANT: Sophos has said that Reflexion RADAR will reach end-of-life on March 31, 2023.

Implementing the Workaround

Collect or Export the AOTF Addresses

Collect or export all AOTF addresses, preferably to a CSV or Excel format. The addresses in this format will make it easier to modify the Mailprotector CSV file to import into the Console.

NOTE: Partners have informed Mailprotector that Reflexion does not have an export tool for the AOTF addresses. Mailprotector does not have a way to retrieve the addresses either. Collection of the addresses is the partner's responsibility.

Prepare the CSV Import File

Please download the user_import_example CSV file if you still need to do so. The file is available at the bottom of this KB article.

If the primary address does not exist in the Mailprotector Console, use row 2 to add the primary address. The example image below shows laura.shield as the username with accompanying details.

Then, add each AOTF address in rows 3 and on. Column G will need the primary username for each AOTF address row you add. The example image below shows laura.shield in each row of column G as the primary address.


Import the AOTF Addresses to the Console

Navigate to the Users tab of the domain you are configuring. Click the import users button and select the CSV file you created.


Choose the destination group the import will go to. You may only have the Default group in many cases unless additional groups have been configured for the domain. Click the Import button to complete the upload of addresses.


Verify the Import of User(s) and Alias(es)

Navigate to the user address created or modified with new aliases. The number of alias addresses should reflect the number in the CSV file.

NOTE: Longer lists of users and aliases may take a few minutes to show up in the Console. Please wait 5 to 15 minutes before retrying the import process.


Click on the # Aliases button to verify the list of aliases imported from the CSV file is present.


Turn on Alias Redirecting

The final step is to enable alias redirecting for the group or the entire domain. Redirecting emails from the alias address to the primary address in Mailprotector allows the AOTF addresses to be sent to the user's mailbox without creating aliases at the email server.

Enabling alias redirection is done from the Mail Flow tab and can be applied at the Group or Domain level. If not all users need the alias redirection, applying the change at the Group level is recommended. The short video below shows the change at the Group level.


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