Unexpected Autodiscover Behavior When Registry Settings are Changed


When Outlook for Windows tries to retrieve Autodiscover information from Exchange Server, you may experience unexpected results if you are using one or more of the available registry values that can be used to control Autodiscover. If Outlook is unable to reach Autodiscover, it will continue to try various methods of obtaining the Outlook Anywhere configuration and URL settings.

Applies to:

Autodiscover, Outlook 2016, Outlook 2013, Outlook 2010, Outlook 2007, Windows

Microsoft Support Reference

Detailed information is available about this scenario on Microsoft's Support website.

Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key

Additional Resources

The Autodiscover process is crucial for proper Outlook performance with Exchange Server or Office 365. Assuming the DNS SRV records for Autodiscover are configured correctly for the domain, additional Microsoft Support resources may be helpful with troubleshooting problems.

Other Common Problems

All of the following articles reside on the Microsoft Support website:

Outlook 2016 and Outlook 2013 hang when a user tries to create a profile

How to suppress the AutoDiscover redirect warning in Outlook 2010, Outlook 2013 and Outlook 2016

Outlook 2016 Implementation of Autodiscover

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