Exchange+ Mailboxes are managed via the Exchange Panel. This article will guide you through the process of accessing the Exchange Panel and adding new mailboxes.
Note: This article is for Exchange 2016 customers. If you are on our Exchange 2013 platform, please see this article instead.
Accessing the Exchange Panel
Log in to the Mailprotector Console and click the “Domains” link located either at the top of the page or on the right hand side of the page.
From the "Domains" page click on the domain name you wish to manage.
Then, from the domains "Main" page, select "Users" from the right navigation.
From the "Users" page click the “Manage Exchange" button found in the toolbar at the top of the page.
The Manage Exchange button will log you in to your Exchange panel where you will enter all Mailboxes, Contacts, Distribution Lists, alias, and public folder data. You will want to make sure all mail-enabled addresses are entered here prior to changing your MX records.
Adding a new User
To begin adding a new user, click the button. This will present you with the new user dialog:
Fill in the user's information, and then click Next. You will now be asked to provide the user a login. This should match the user's email address.
Once you have filled that in, click Next. You will now be asked for the user's email address. Check the "Enable Mailbox" checkbox, fill in the user's email address, and click 'Complete'.
Optional - Immediate update
All new Users will sync and fully propagate automatically within a 60 min cycle (default). They will be able to send and receive email after this sync. If you need this updated immediately, you can manually run this sync following the process below.
Manually forcing sync
1. Navigate to the Exchange User Group
2. Click Users
3. Click sync button in the top navigation